More than 1M guests, every day, are served at Chili’s and Maggiano’s Little Italy restaurants.
Each restaurant has a multitude of data sources including customer survey, sales, product, employee, check (tab, bill, tally), delivery and to-go, online ordering, and even weather, geolocation, and time-series data. Data is abundant.
“Every day, our restaurants generate terabytes of data. We need to take the raw data and transform it into actionable, valuable insights the business can act on. Every single restaurant is in our restaurant analytics dashboard, which visualizes data in the data warehouse. That includes millions of customer survey data records, daily sales data of every retail operation globally, employee data, and much more,” explains Mark Abramson, Architect Manager, Enterprise Data, Analytics and Reporting.