5 Best Practices to Help You Be the Travel Planner for Your Customer’s Journey

Customer’s expectations are changing. Companies with the ability to respond to customers with personalized, contextually relevant offers and communications in real-time are learning how to adapt to those changes. By using insights, not only based upon their in-the-moment activity, but also past behaviors, companies can reinvent and reimagine customer journeys to increase delight, sales and service productivity, while automating processes to reduce operational costs and drive standardization.

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