Service Focus Team Members
MARK ANDREWS, CHAIRPERSON | Database Administrator | Wells Fargo
Mark Andrews has an extensive background in supporting Teradata systems from the original DBC1012 to the Enterprise classes and Appliances of today. Over the years, he has worked at several major corporations including Coke, Delta, Macy’s, and currently Wells Fargo as a Database and System Administrator. He supported Aster systems since 2012 and most recently began work on the new Teradata Vantage platforms.
AHMED AMIN | Data Warehouse Specialist | Royal Bank of Canada
Ahmed Amin is the Lead Teradata Platform Database Administrator at Royal Bank of Canada. He has over 15 years of experience supporting complex database and data warehouse platforms with a proven record of implementing and supporting performance, data replication, data mover, BAR technologies and infrastructural setup of analytics systems. His prior experience includes working with financial, telecommunication and healthcare industries around the globe.
PAT HALPIN | Manager | Allied Irish Bank (AIB)
GERI GILREATH | Principal Technology Engineer | Norfolk Southern
Pat Halpin has worked in AIB since 1994 and is currently the Head of Data Systems for AIB, the Data Systems team supports a portfolio of applications that includes Ab Initio, all the Finance reporting applications, a number of Cloud SaaS applications and Teradata (underpinning AIB’s Enterprise Data Warehouse). Pat has worked with Teradata since 2013 and is responsible for AIB’s Teradata Ecosystem and the relationship with Teradata. Pat has a degree in Financial Information Systems.
PHILIP FOUTTY | Enterprise Architect Principal | Anthem, Inc.
Philip Foutty is the Teradata DBA Team Lead at Anthem, Inc. and has worked at Anthem for 15 years. Phil focuses mainly on System Performance, Workload Management, Viewpoint Administration, Capacity Planning and Cloud Technologies. Phil has been working with Teradata and Data Warehousing for over 18 years and is a Certified Teradata Vantage Master. Phil has a bachelor’s degree in Computer Information System with a specialization in Database Management and a master’s degree in Information Systems Management.
MALCOLM RAUSCH | Associate Director | Verizon
Malcolm Rausch has been with Verizon and its affiliates since 1995. He currently has the responsibility of managing the Business Intelligence infrastructure teams. He has managed the Teradata team since 2004 and the Big Data team since 2013. His team supports all hardware environments for Teradata and Big Data for Verizon. His team's roles include capacity planning, system placement, hardware and software upgrades, performance monitoring and tuning, and backup and recovery.
Gilreath has worked on Teradata Data Warehouse systems for over 19 years and is the Teradata DBA Team Lead at Norfolk Southern. Her responsibilities include managing all phases (sizing, budgeting, procurement, project management) of Teradata hardware and software implementations and upgrades. Gilreath leads a team of DBAs supporting the entire Teradata suite - Database, QueryGrid, Data Mover, Viewpoint, Axeda, and DSA BAR. She is also part of the Hadoop administration team responsible for supporting multiple HDP and HDF machine learning clusters.
KEVIN J. LEWIS - Advisor | Senior Director, Customer Support & Services Product Management | Teradata
Kevin J Lewis is a Senior Director of Product Management for Teradata Analytic Customer Support & Services. Kevin has a demonstrated history of working in the information technology and services industry. Skilled in Enterprise & Open Source Software, Sales, Support, Pricing, Marketing, Enterprise Architecture, Customer Relationship Management (CRM), Cloud, Analytics and Databases. Strong administrative and operational professional with degrees in Financial/Accounting, Digital Electronics and a Bachelor of Applied Science (B.A.Sc.) focused in Computer Science.
AUDRA TURNER – Executive Liasion | Product Manager | Customer Support & Services
Audra Turner is the Executive Liaison for the Service Focus Team and Services Product Manager supporting Teradata’s existing platforms and applications. Prior to joining Teradata, she was a Program Manager at Northrop Grumman working on one of Global Hawk’s Payload Modernization Programs. More recently, she managed a combined development and retrofit portfolio estimating approximately at $90M. Mrs. Turner established a cross sector summit to promote teaming between NGAS and NGMS, while leveraging expertise from both sectors to improve product quality, customer satisfaction, and win future competition of next generation SIGINT payload. Audra has more than 8 years’ experience in Program/Project Management and an MBA.
KIMBERLY RAY | Senior Manager | Global Customer Experience
Kimberly Ray is the Senior Manager of Global Customer Experience within Teradata's Customer Support & Services organization. With over 25 years of experience in customer engagement, knowledge management, and organizational development, Kimberly is responsible for global customer experience strategy development and implementation, including self-service and knowledge with a focus on building an exceptional end-to-end customer journey. She is passionate about driving a seamless customer experience to allow Teradata to transform how businesses work and people live through the power of data. Kimberly holds certifications in KCS, Community Management, and Customer Experience with a bachelor’s degree in Communications from UC San Diego and a master’s degree in Organizational Development from the University of San Diego.